Home > Course Detail > Retail > Retail Sales Management

Course Description

A retail sales manager is responsible for the day-to-day operations of a retail store and oversees salespeople, customer service representatives and other employees. Retail sales maagers interview, hire and train new employees. They also prepare schedules and assign duties for current employees 

Education Required

Some retail sales managers learn the principles of management as retail salespeople and then are promoted to retail sales management positions. Other retail sales managers obtain bachelor's degrees in fields such as communications or business. Training for retail sales managers usually occurs in the stores where they will work and includes lessons in interviewing, customer service, inventory management and scheduling.

Required Skills

Experience working in retail stores is necessary for all retail sales managers. They also must have computer skills and be patient with both employees and customers. Retail sales managers must be able to motivate and organize their employees.

Retail Management deals the following main domains –

• Store management

• Advertising

• Customer service

• Sales management

• Logistics management

• HR management

• Finance

• Accounting